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UI Issue

Triangles

Hey everyone,

I'm having some trouble with the Spine User interface. I'm stuck using version 3.4.02 for this job, so if this is an issue that's been fixed in later versions I apologise. Still, if anyone knows how to fix it I'd appreciate it.

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Every now and then when I open a 'Views' window on the side, such as Metrics or Weights, the box remains greyed-out after closing. I don't know if you can make it out from the image, but there are now four of these greyed-out boxes. I've squished them to make them as small as possible but I'm now essentially working with half a screen.
I've tried uninstalling, removing all traces of Spine and reinstalling, but somehow the problem still persists. I've installed Spine on my other computer and the problem isn't there, so I'm assuming somewhere there's a file that remembers my interface settings?

If anyone can help me solve this issue I'd really appreciate it!

(Edit) Also, when I click the multiple windows button next to 'Views', I get 'An unexpected error has occurred', and Spine shuts down.

Nate

This was a bug that we recently encountered. Unfortunately we don't have reproduction steps, so the best we can do at this point is in 3.6+, when Spine restarts, the ghost views will be gone. If you have steps that can reproduct the problem, we'd love to hear them! It's happened to me only once in years of working on Spine, so if you've seen it multiple times there must be some usage of the views that you do differently.

In < 3.6 versions, you can fix it by deleting your prefs.json file, on Windows here:
C:\Users\<username>\Spine\prefs.json
This will reset your Spine settings to their defaults. (You could also edit the file and delete the panesSetup and panesAnimate sections, without losing your other settings.) When Spine is uninstalled/reinstalled, it tries to delete the C:\Users\<username>\Spine folder, including the prefs.json file.

Triangles

Ahh, it was in Users? 😃 Thank you so much, deleting the prefs.json fixed the problem. I was looking for a preference file in the Program Files Spine folder, I feel like a bit of a twit now. Thank you!

Nate

Great! Yeah, Windows requires admin access to modify anything in Program Files, so we have to write it in the users folder.