• Bugs

  • trial version won't run

    anglais
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I'm on Windows 10 home 64 bit, latest java, no logs because the app itself never runs. nothing happens if I start the trial, nothing in task manager.

Fresh download? New install?

And what do you mean by "no logs"? Did you navigate to the %UserProfile%/Spine folder and see the spine.log file?

I'm wondering how Windows 10 handles downloaded files now 'cause I experienced something similar with a MonoDevelop alpha and it wouldn't do stuff until I right-clicked on some files and checked "Unblock".

Your problem is possibly different though.

Pharan a écrit

Fresh download? New install?

Yes. At first was using the one I downloaded a few days ago. installed successfully but won't run. Tried to find out what's wrong, installed Java, uninstalled trial and redownloaded and reinstalled. Still won't run.

Pharan a écrit

And what do you mean by "no logs"? Did you navigate to the %UserProfile%/Spine folder and see the spine.log file?

The folder doesn't exist.

Pharan a écrit

I'm wondering how Windows 10 handles downloaded files now 'cause I experienced something similar with a MonoDevelop alpha and it wouldn't do stuff until I right-clicked on some files and checked "Unblock".

Nope. no such options when I right click.

So Nate told me that there's a rare (considering the demographic, I guess) bug where the installer doesn't work properly.
It's because it has a dependency on the Microsoft Visual C++ Redistributable package.
https://www.microsoft.com/en-us/download/details.aspx?id=5555

You can try installing that . Then try running Spine.
If that doesn't work, try reinstalling Spine after you've installed MSVC++.

I hope this fixes your case!

(If the 32-bit MVC++ didn't work for you, try this: https://www.microsoft.com/en-us/download/details.aspx?id=14632)

This bug is fixed in the next big Spine update which is coming soon.

Thank you this fixed it. Although what fixed it for me was the 32bit runtime (64bit runtime didn't do a thing) for my 64bit windows. Probably because your installer is 32bit.

Thanks for reporting that! I'll tell Nate.