One thing we can try is join.me. You can download it here (click "basic" for the free version):
https://join.me/
And then private message me the 9 digit code it gives you when you run it. This will allow me to see your screen and move your mouse so I can figure out what is wrong.

Sorry for all the trouble! I'm anxious to fix this problem so it doesn't happen to more people.

-Nate

Subject: Purchased Spine, but cannot download it

menaragames a écrit

hi nate

thanks for the quick reply, unfortunately when i type "~./.spine" (without the quote) in the Go to folder dialog, it says "The folder can't be found."

Any other idea why?